Norway

Privacy Policy

Please read our Privacy Policy carefully

We may amend, adjust or update this policy at any time by posting a revised version on our website which becomes immediately effective upon posting.

HOW WE COLLECT INFORMATION ABOUT YOU

When you visit the PayEnvoy website, we collect your IP address and standard web log information such as your browser type and the pages you accessed.

When you open an account, we collect the following types of information from you:

Contact information-your name, address, phone number, email, and other similar information.
Financial information - the bank account numbers and credit card numbers that you link to your PayEnvoy account.
Before permitting you to use our service, we may require you to provide additional information with which we can verify your identity, address or manage risk. We may also obtain information about you from third parties such as credit bureaus and identify verification services.
When you are using our service, we gather information about your account transactions and we may collect information about your computer or other access device for fraud prevention purposes.
Finally, we may collect additional information about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.

HOW WE PROTECT AND STORE PERSONAL INFORMATION

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that is anonymous so that it does not identify a specific user.
We store and process your personal information on our computer and we protect same by maintaining physical, electronic and procedural safeguards in compliance with applicable laws of Nigeria. We use computer safeguards such as firewalls and data encryption. We enforce physical access controls to our buildings and files, and restrict access to personal information to only those employees who require same to fulfill their job responsibilities.

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:
Provide the services and customer support you request; Process transactions, collect fees and send notifications about your transactions; Resolve disputes, and troubleshoot problems; Prevent potentially prohibited or illegal activities, and enforce our User Agreement; Customize, measure, and improve our services and the content and layout of our website; Send you targeted marketing, service update notices, and promotional offers based on your communication preferences; Compare information for accuracy and verify it with third parties.

HOW WE SHARE PERSONAL INFORMATION WITH OTHER PayEnvoy USERS

To process your payments, we need to share some of your personal information with the person or company that you are transacting with. Your contact information, sign-up date, the number of payments you have received from verified PayEnvoy users, and confirmation that you have verified control of a bank account, are provided to other PayEnvoy users with whom you transact through PayEnvoy.
When you use PayEnvoy to make payment, the seller is not permitted to use this information to market their services to you unless you have agreed to it.
We work with merchants to enable them to accept payments from you using PayEnvoy. In doing so, a merchant may share your email address with us, when you attempt to pay that merchant. This information confirms to the merchant that you are a PayEnvoy customer and that the merchant should accept PayEnvoy as a form of payment for your purchase.
We will never disclose your credit / debit card details or bank account information to anyone you have paid or who has paid you through PayEnvoy, except with your express permission or if we are required to do so by law

HOW WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES

We may share your personal information with:
Service providers under contract who help with parts of our business operations including, but not limited to; (fraud prevention, bill collection, marketing, technology services). Our contracts with service providers stipulate that they can only use your information in connection with the services they provide to us and not for their own benefit.
Financial institutions that we partner with, such institutions may only use this information to market PayEnvoy - related products, unless you have given consent for other uses.
Credit bureaus to report outstanding negative balance accounts, as permitted by law.
Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)
Law enforcement and government agencies or other third parties when we are compelled to do so by law, court order or similar legal procedure; Other third parties, with your consent or instruction to do so.
We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.
PayEnvoy will not sell or rent any of your personal information to third parties in the normal course of doing business and would only share your personal information with third parties as described in this policy.

HOW YOU CAN RESTRICT PayEnvoy FROM SHARING YOUR PERSONAL INFORMATION

Federal and State laws place restrictions on how we can handle your personal information. However,these laws also state that you cannot restrict other types of sharing, but because we have chosen to refrain from certain types of data sharing, the only type of sharing of your personal information that you may restrict is as follows:
If you do not want PayEnvoy to share your personal information with any third party for marketing purposes, you may send an email to that effect to support@PayEnvoy.com
You can also control how we use your contact information to market our services to you in the notifications preferences.

HOW YOU CAN ACCESS OR CHANGE YOUR PERSONAL INFORMATION

You can review and edit your personal information at any time by logging into your PayEnvoy account and clicking the profile link.
  • For further information on our privacy policy please contact our customer support.